Terms and Conditions

HERITAGE HOUSES AND APARTMENTS

For a hassle-free stay on Cockatoo Island, please note the following terms and conditions:

  • Full payment is required at time of booking. Bookings may be cancelled or modified up to 8 weeks prior to arrival, if cancelled a 20% cancellation fee will be charged. No refunds for cancellations within 8 weeks of date of arrival and no changes are permitted within this period.
  • A minimum stay of two nights applies for weekend bookings.
  • A credit card bond of $500 for a weekday/weekend booking and $1,000 for a weekly booking is required for all bookings.
  • All bookings require at least one person who is over 18 years old staying with them who is to be responsible for all persons under the reservation.
  • Check-in at the Visitor Centre, located near Parramatta Wharf.
  • Apartments and houses are only for the residential use of booked occupants. No functions, events, ceremonies or parties.
  • No smoking permitted inside or on balconies. Please use the garden area for smoking.
  • Our heritage houses and apartments are equipped with modern kitchens for self-catering. 
  • Alcohol: Alcohol is permitted when letting the houses and apartments but must be brought in moderate amounts and is only to be consumed within the confines of your accommodation. It is the responsibility of the accommodation reservation holder to ensure all guests abide by all alcohol consumption rules and to ensure that all guests act responsibly when consuming alcohol to avoid any unsafe or anti-social behaviour. Failure to do so could result in removal from the island. When consuming alcohol it is recommended to have plenty of food and water available. Further information: Alcohol rules
  • Please be aware that after 10.30pm noise restrictions take effect and outside noise needs to be kept to a minimum, if you are entertaining in the outside areas please be aware of this or move guests inside to minimise external noise. Amplified music is not permitted outdoors.
  • There is no ATM on the island, most outlets accept EFTPOS.
  • Animals (except guide dogs) are not permitted.
  • When staying on Cockatoo island, please be mindful of other guests and visitors.

CAMPING PACKAGES

The following terms and conditions apply for campground guests:

  • Sites are allocated on the morning of your arrival and all are unpowered.
  • Our BYO Tent (aka Site Only) Camping Packages sleep a maximum of four people and our Deluxe Camping Package sleeps a maximum of two. 
  • BYO Tent Sites are 4 metres x 4 metres. If your tent exceeds these dimensions you will need to book one or more additional sites.
  • Cost of transportation to and from the island is not included.
  • Maximum stay 30 days, no return permitted within seven days.
  • Reservations can be made up to six months in advance and must be paid in full at the time of booking.
  • All bookings require at least one person who is over 18 years old staying with them who is to be responsible for all persons under the reservation. 
  • Reservations are non-refundable, however bookings can be extended by up to three months or changed if made five days prior to your original arrival date. Saturday night bookings are not able to be rebooked for another Saturday night (due to unavailability on these nights).  There are no extensions on rain checks or vouchers and no changes are permitted to reservations within five days of arrival or on the day of your arrival.
  • Portable barbecues and compressed or liquid fuel is not permitted.  There are excellent facilities at the campground kitchen and island barbeques. 
  • Please minimise waste and take your rubbish with you off the island.
  • Alcohol:  Alcohol may not be brought onto the island if you are staying in the campground. The cafe, Societe Overboard, is a licensed area and has alcohol for purchase under NSW Office of Liquor, Gaming and Racing (OLGR) of Responsible Service of Alcohol. All alcohol must be consumed in the campground licensed area. Accommodation reservation number and full name needs to be provided when purchasing alcohol. Limited amounts of alcohol are guided by Societe Overboard's On Premises Liquor Licence mandate. It is the responsibility of the camping reservation holder to ensure all guests abide by all alcohol consumption rules and it is the responsibility of all guests to act responsibility when consuming alcohol to avoid any unsafe or anti social behaviour. Failure to do so could result in removal from the island. When consuming alcohol it is recommended to have plenty of food and water available. Read more about alcohol rules on Cockatoo Island. 
  • Please be aware that after 10.30pm noise restrictions take effect and outside noise needs to be kept to a minimum. Amplified music from iPhones and portable speakers is not permitted in the campground area.
  • There is no ATM on the island, most outlets accept EFTPOS.
  • Animals (except guide dogs) are not permitted.
  • Please remember, the campground is open to the general public and readily accessible. The island has 24-hour security but you are urged not to leave valuables unattended. You may wish to bring a small padlock for your tent or keep valuables with you at all times.

CANCELLATION TERMS

Houses and Apartments:

  • Bookings may be cancelled or modified up to 8 weeks prior to arrival. If cancelled, a 20% cancellation fee will be charged. No refunds for cancellations within 8 weeks of date of arrival and no changes are permitted within this period.

Camping packages:

  • Reservations are non-refundable, however bookings can be extended by up to three months or changed if made five days prior to your original arrival date. Saturday night bookings are not able to be rebooked for another Saturday night (due to unavailability on these nights). There are no extensions on rain checks or vouchers and no changes are permitted to reservations within five days of arrival or on the day of your arrival.

GIFT VOUCHERS

The following terms and conditions apply to our accommodation gift vouchers:

  1. Vouchers are valid for 3 years from date of purchase and must be redeemed by the expiry date.\
  2. Vouchers may not be redeemed for cash.
  3. Vouchers may be redeemed any day of the week subject to availability.
  4. Vouchers redeemed for a stay during a Public Holiday may attract an additional fee accounting for the difference in rate.
  5. Expired vouchers hold no value.
  6. Vouchers are non-refundable.
  7. Cockatoo Island reserves the right to change services without notice.
  8. Vouchers cannot be redeemed for overnight stays during the New Year's Eve period (30 and 31 December).

Further information: Accommodation Gift vouchers